Here are a few things to keep in mind when ordering on-site service for your location:
You can book an on-site service by contacting us.
Here is some information you’ll want to have on hand when we contact you:
- What Macintosh model(s) need servicing?
- What are the serial numbers?
- What operating system do you use? Do you use any special printing software (RIP)?
- What symptoms is the computer showing?
- What happens when you start up the computer?
- What is the machine connected to? (A network? External drives? Scanners? Printers? Hubs, etc.?)
- Are you backed up?
How much will it cost?
This varies from Job to Job. If we use less than the time we estimated (but at least one hour) then we charge you only for the time worked (to the nearest quarter of an hour). Network consultations, IT audits, through-wall or floor-to-floor cable runs, and other network wiring may be charged at a higher rate.
We estimate the cost based on how much time a repair may take to complete. We base this off our own experience, and by the symptoms you’ve provided us with. We may also quote the price of any equipment needed to complete the job.
Is travel time included?
If a location requires over 30 minutes of travel time, you will be charged an additional fee.
What forms of payment do you accept?
We accept business checks and most credit cards (subject to approval).
Can I cancel an appointment?
When you book a service appointment with us you are agreeing to the minimum charge unless you cancel the appointment at least 24 hours in advance (during our normal business hours from 9 a.m. to 5 p.m.). There is a minimum service charge between booking and the 24 hour mark. The “clock” starts as soon as the technician arrives at your location, so it’s a good idea to make sure you’re ready for the visit.
What, if any, are the discrepancies between the estimate and the final cost?
We do our best to let the customer know what sort of charges should be expected, but without examining the problem first hand we can only make a judgment based on the information you provide us with.
As soon as our technician discovers that he is likely to exceed the estimated time or equipment costs he will get an okay from you before proceeding (unless you’ve already agreed to have the technician do whatever is required to complete the work).
An example: The technician encounters problems that were not known at the time of the booking. For example: we are asked to connect an Internet High speed access line to a network… When the technician arrives, he sets up the computers for access but discovers that the branch of the network he was supposed to use is not functioning properly.
The technician then requires extra time to troubleshoot the hardware that is not working properly (FireWire ports, broken cables, intermittent connections, worn backup tapes, etc). This will, of course, add to the overall time it takes to complete the job, and therefore add to the final cost of the service.
What Mac-related services do you provide?
Apple Out of Warranty Service
Digital Community Resources
Hardware & Software Maintenance (Repair & Upgrades)
Network Installation & Expansion
Off-site Equipment Inspection
Purchasing Hardware & Software
How soon can a technician be scheduled?
We can often dispatch a technician within 24 hours of your request. However, our schedule is highly variable and can only be determined at the time of your confirmed booking.
If you have an emergency and we are unable to get there in time, we may, at your request, supply you with the names of reputable outside consultants.
24-hour or quicker response time may be provided to bulk time purchasers (see below).
Do you offer discounted rates?
Blocks of time can be purchased at a discounted rate.
Please call for pricing.
Pre-paid blocks are given 12-hour response service to the best of our ability during the business week (Monday through Friday, 9 a.m. to 5 p.m.).
Please Note: The block of time must be used within 12 months of purchase. If more time is needed within the 12 month period it will be billed at the originally agreed rate. We will be happy to discuss with you your specific service needs (regularly scheduled visits, training, equipment sales, rentals, etc.). Pre-paid amounts may only be applied toward onsite service time usage.